Privacy policy

Controller: HausiGlobal Group, [COMPLETE: company name and address]. Contact: info@hausig.com.

What data we process and why

Contact form and virtual assistant: name, email, phone, country and message, to answer your enquiry and contact you about properties, mortgages or insurance. Legal basis: your consent and pre-contractual measures (Art. 6(1)(a) and 6(1)(b) GDPR) and, in Colombia, the data subject's authorisation (Law 1581 of 2012).
Assistant conversations: we store the questions to improve the answers. Please do not enter sensitive data in the chat.
Server logs: our hosting provider (Cloudflare) processes IP addresses and technical data to deliver and protect the site (Art. 6(1)(f) GDPR).

Cookies

This site does not use tracking or advertising cookies. Only a technical cookie is used for the administrator session.

Third-party services

Maps (OpenStreetMap): when you view a property map, your browser requests map tiles from OpenStreetMap servers, which can see your IP address.
Currency exchange: the TRM comes from the Colombian government's open data portal (datos.gov.co) and the euro rate from a public exchange-rate service. These requests are made by our server, not your browser.
WhatsApp: if you click the WhatsApp button, the conversation is governed by WhatsApp's terms.

Retention and recipients

We keep data as long as needed to handle your request and meet legal obligations. We do not sell your data. Technical providers acting on our behalf (hosting) may access it.

Your rights

You may request access, rectification, erasure, restriction, portability and objection, and withdraw your consent, by writing to info@hausig.com. If you live in the EU you may lodge a complaint with your data protection authority; in Colombia, with the Superintendence of Industry and Commerce.

Template text. Complete the bracketed fields and have a lawyer review it before publishing.